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What Our Legal Framework Covers for You

These legal terms govern your account, your use of dhono88, and how we handle your data — access and eligibility depend on your local law and the region you are in.

Account TermsEligibility by RegionbKash, Nagad, Rocket Policy ContextData Retention RulesContact Your Rights
dhono88 What Our Legal Framework Covers for You
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Question

If you have a question about how our terms affect your account, or you want to raise a formal complaint about how we have handled your data or a transaction, there are three ways to reach us. Each channel is monitored, and we aim to acknowledge policy-related queries within one business day. Response times for complex legal requests may vary depending on the detail required.

Live Chat Support Open the chat widget from any page inside your account. For legal queries, select the Account and Policy option from the topic menu so it reaches the right team.
Email Policy Team Send your request, including your registered account email and a clear description of the legal matter, to our policy address listed in your account settings under Help.
Account Help Centre Your account dashboard includes a Help section with written policy explanations. You can submit a formal request for data access or account correction directly from that page.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Data

Security and transparency around your account data are not optional extras — they are built into how we operate. From the moment you register, your account details are stored with encryption in transit and at rest. Payment data related to bKash, Nagad and Rocket transactions is handled according to our data retention schedule, which limits how long we keep transaction records beyond what is required for account operation and dispute resolution. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request account closure and deletion within the bounds of our retention obligations.

Encrypted Account Storage

Your account credentials and personal details are encrypted at rest. We do not store your bKash, Nagad or Rocket wallet PINs — those stay entirely within your own wallet app.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel on your account page.

Data Retention Schedule

Transaction records linked to your account are retained for the period required under our operating policy. After account closure, non-essential personal data is deleted on the schedule set out in our privacy notice.

Your Rights and Correction Requests

You may request a copy of your account data, flag inaccurate information for correction, or ask us to restrict processing. Submit requests through the Help section of your account dashboard.

Legal and Policy Questions We Hear Most

These are the questions we get most often about how our legal terms work in practice. If your question is not covered here, contact us through the channels listed in the support section above.

Yes. Access and eligibility depend on your local law and whether you are in an eligible region. We cannot determine that on your behalf — check your local regulations before opening an account.

Yes. Any deposit or withdrawal you process via bKash, Nagad or Rocket through your account is recorded as account activity and falls under our standard terms and data policy.

Submit a data access request through the Help section inside your account dashboard. We will acknowledge it within one business day and provide the data within the period set in our privacy notice.

Non-essential personal data is deleted according to our retention schedule after closure. Transaction records required for dispute resolution or operational compliance are kept for the mandatory retention period only.

When we make a material change, we notify you through your registered account contact before it takes effect. Continuing to use the account after that notice period means you accept the update.

Contact our policy team by email with your registered account address and details of the issue. You can also raise it via live chat by selecting Account and Policy from the topic menu inside your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.