Reference

Privacy Rules Behind Your Login

Everything you hand us — your mobile number, the wallet reference from a bKash, Nagad or Rocket cash-in, the rounds you play — stays behind a login you control, and you can ask to see it, correct it or close it whenever you want.

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dhono88 Privacy Rules Behind Your Login
CHECKS WE RUN

The Checks Behind This Page

A privacy page is easy to write and easy to forget. Ours is maintained by the same team that handles wallet disputes, so when a payment route changes — a new Rocket reference format, a shift in how bKash confirmations arrive — the wording here changes with it. Each revision is dated and the earlier wording stays on file, so if you are reading this because something felt off, you can see exactly what moved and when. Nothing on this page replaces your rights under Bangladesh law; it explains, plainly, what we actually do.

Revision Dates

Every edit to this page carries a revision date. If a clause about wallet records or login changes, you can see the wording that applied before your account was opened.

Plain Wording

We write each clause the way we would explain it on a call, without legal padding. If a sentence needs a second read, tell support and we will rewrite it.

Processor List

The studios and payment processors that touch your account are named on this page, wallet rails included. If a processor is added or dropped, the list is updated with the same date stamp.

Access Control

Only staff working your specific case can open your record, and every opening is logged. If you ask who looked at your file, we can tell you which desk and when.

dhono88 What We Hold On Your Account

What We Hold On Your Account

Your account record is short and practical. We keep your mobile number because that is your login and your OTP route. We keep the wallet reference for each bKash, Nagad or Rocket cash-in so a disputed load can be traced back to one transaction, and we keep your bets and game rounds so your balance history stays readable. We never ask for

your wallet PIN and no genuine message from us will request it. Card details are not held by us directly — the payment processor handles that page and passes back only the confirmation. Want to see what sits on your file? Send the request from your registered number.

  • Mobile number as your login
  • One wallet reference per cash-in
  • Round history and balance trail
PRIVACY HELP DESK

Where To Ask About Your Data

Questions about your record go to the same support desk that handles wallet problems, and you reach it from the chat panel once you are logged in — that way we already know which account you mean. Say what you want: a copy of the details we hold, a correction to a misspelled name, or an explanation of a wallet reference you do not recognise. Requests that arrive from a number not on your file get pushed back to the account, because we will not hand data to someone who cannot prove the account is theirs.

Account Data Request Ask for a copy of what sits on your file: mobile number, wallet references, game rounds and balance trail. Send from the registered number so we can match the request to your account.
Login And OTP Trouble If your OTP stops arriving, check the number on your file before anything else. We send the code to that number only, and support can walk you through re-confirming it.
Unfamiliar Wallet Entry Spotted a bKash or Nagad reference you do not remember? Flag it with the transaction ID. We check the wallet trail, tell you what the entry was, and close the loop.

Plain Meanings For Common Terms

These are the words that show up most often when you ask us about your account, and what each one means in practice on this page. Nothing here is a legal clause — it is the short version we use on a call so you know what you are agreeing to before you act.

What counts as personal data here?

Any detail that points back to you: your mobile number, the name on your account, the wallet references from your bKash, Nagad or Rocket cash-ins, and the game rounds tied to your login.

What is an OTP and why does it matter?

A one-time code sent to your registered mobile number. It proves the login is you, which is why we never ask for it in chat and no genuine staff member will request it.

What does wallet reference mean?

The transaction ID your bKash, Nagad or Rocket app shows after a cash-in. We store it so a disputed load can be matched to one payment instead of guessed at.

What is data retention?

The stretch of time we keep an account record after it closes. We hold the minimum needed for payment disputes and legal duties, then the record is removed.

What is a cookie in this context?

A small file your browser stores so the lobby remembers your login and language choice. You can clear cookies in your browser settings, though you will sign in again.

What is a third-party processor?

An outside company handling one part of the service, such as a payment gateway or game studio. We pass them only what the task needs, never your whole record.

The Questions We Hear Most

Real questions from account holders, answered the same way we would in the chat panel. If yours is not here, send it from your registered number and we will answer it and add it to this page.

Never. A cash-in needs the wallet number and the amount, nothing more. If anyone asks for your PIN in a message claiming to be from us, screenshot it and send it straight to support.

You can ask. We close the account and strip the record down to what payment disputes and local law require us to keep. Send the request from your registered number so we can confirm it is you.

You, plus the staff handling a specific case such as a balance query. It is not shared with other account holders, and we do not publish win lists built from your rounds.

Access and eligibility depend on your local law and eligible regions. If you are outside Bangladesh, check what applies where you are before you open or keep an account.

Your record stays with the account, not the handset. Signing in from a different phone in Dhaka or Sylhet needs your OTP, and the older session is signed out once the new login completes.

Yes, through support, and it starts with a check on the old number. That step stops someone holding your password from moving the account to a number they control.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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