What We Collect and Why We Collect It
When you create an account on dhono88, we collect the details you provide directly: your name, email address, phone number and, where required for payment verification, a copy of your identity document. When you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction
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reference, the wallet number used and the amount — this is stored to process your request and to meet our internal audit requirements. We do not store your full bKash or Nagad PIN; that stays within the respective payment app. We also collect device and session
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data automatically — your IP address, browser type, operating system and the pages you visit within the lobby. This helps us detect unusual account activity, for example a login attempt from an unexpected device or location. If you reach out via live chat or email, we
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keep a record of that conversation to follow up on open queries and to improve our support process. Availability of these services depends on your local law and the eligible regions we currently serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.